Surveying Satisfaction in Software

Manage By Walking Around

Early in my management career, the HR department sent out a single-question survey which asked how satisfied we were with our jobs on a scale of 0 (very unsatisfied) to 4 (highly satisfied).  To my surprise, my group had the lowest average score (2.6) in the company. The HR VP predicted a mass exodus and told me that my annual bonus would be negatively impacted. I was mystified because I had heard very few complaints and nobody had left in the previous year.

Not one to leave such mysteries unsolved, I convinced HR to ask my group three more questions:

  • How likely are you to leave the company in the next 6 months?
  • How does your job compare to other jobs that you’ve had?
  • How does your job satisfaction compare with how it was 3 months ago?

The results made me feel better. My group reported they were unlikely to leave the…

View original post 299 more words

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s